Morton Fox (mortonfox) wrote,
Morton Fox
mortonfox

More breaking than breaking in

As I mentioned in this journal, I bought two pairs of Columbia Sportswear size 16 boots at Marty's closing down sale in early November. I didn't actually start using these boots until December because I wanted to wear out the pair that I was already using. The Columbia boots are the most comfortable boots I've ever had. Unfortunately, they are defective. The stitching started coming apart on first use and they continued splitting open the more I wore them out on hikes in December. Some pictures...


Columbia Sportswear Boots Manufacturing Defect

Columbia Sportswear Boots Manufacturing Defect

Columbia Sportswear Boots Manufacturing Defect


The inner layer is still fine and still waterproof but the outer shell is in bad shape. I doubt Ma Boyle would approve. Since Marty's is no more, I can't return the boots but I checked the Columbia Sportswear website and found out that I can ship these back to their warranty department for repair. The snag is I'll be out the shipping cost so I'm taking a chance that they'll fulfill their warranty. In the meantime, I'll use the second pair of boots, which I hope is not similarly defective.
Tags: boots, manufacturing defect, warranty repair
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